If you are not happy with your product for any reason, Smarter Life & Leisure is happy to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, undamaged and unopened. The customer will pay all freight charges.
If goods are faulty, wrongly described, different from a sample shown or don’t do what they are supposed to do, you may choose between a refund, exchange or a credit.

Defective Items

Defective items must be returned to Smarter Life & Leisure within (14) fourteen days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.

How to return your item

Contact the Smarter Life & Leisure Customer Service team on 1300 55 95 93. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RA). The Customer Service Representative will also provide you address details of where to send your return. You must obtain an RA number immediately so as to ensure that you are eligible for a replacement or refund.
Send your item to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging.
As soon as the return has been received, a replacement product will be shipped.

IMPORTANT

The return must be received by Smarter Life & Leisure within (14) fourteen days of the RA number being issued.
Replacement product will only be shipped after the faulty item has been received by Smarter Life & Leisure.
All returns must have an RA number.
Any item that is returned to Smarter Life & Leisure without an RA number will be returned to sender.
If you feel that your return falls outside of our policy, then you will need to contact us first on 1300 55 95 93 to confirm if your return can be accepted.